Having worked for Telus Mobility for a while now, I recently found out about this issue from a number of customers who are Android users. It often inspires panic and worry in people when it pops up on their phone.
The message can look like the following
Rather than panic, we suggest doing a quick search on Google from another device to see what you can find out. Look at a number of Android forums like we did. Often you will find that these are SPAM pop up ads which encourage people to download a useless app which will cause further damage to their phone.
These ads also may say something like we detect that my Samsung Galaxy s5 active is 28.1% damaged because of four viruses from recent adult sites.
The pop up will also go on to say something like if you do not remove the virus now, it will cause severe damage to your phone.
Now of course we know that this isn’t’ true. If you get that while browsing *any* website, then it is probably a simple pop-up ad. This can also be another crafty way to scam you. We are becoming so entrenched with our digital lives that perhaps a pyramid scam does not work as well as it used to.
The pop up may go on to tell you that your phones SIM card will be damaged and your contacts photos, data and applications will become corrupt. Don’t believe it.
The alerts themselves can be viruses too. Clean the phone using Malwarebytes Anti-Malware and any good anti-virus (one at a time, and they can take over 24 hours for the first run of each). I used Malwarebytes on my S7 and luckily it did not find anything.
The key here is to trust your instincts and be vigilant about these types of pop ups. Protect your phone with a malware program and don’t be sucked in by their claims. Check tech blogs regularly and source out your friends who have knowledge about this stuff. Good luck!